Voice of the Customer

triumphlaser

Reviewed in the United States on December 3, 2019

triumphlaser

This cleans with a 12″ laser width- not the 3-4″ passes seen on Youtube. Incredible product. Removes paint, rust, undercoat, cleans concrete, etc. Amazing. Like working with brand new factory parts after cleaning. Very responsive company to work with. They have bent over backward to make sure the product worked as needed and that any assembly required was up to snuff. Very helpful and have never been left without an intelligent response.

Reviewed in the United States on May 6, 2024

triumphlaser

Reviewed in the United States on May 25, 2024
The machine came with the computer preloaded the software. We were literally engraving in 10 minutes from receiving it. Great machine!

I purchased this machine a couple of months age and use it a few times a week. Setup is easy. Instructions to operate the machine need to be more detailed. There are some good videos on YouTube for learning to use the software and settings for the laser. It does a great job on aluminum and stainless steel which is what I use it for. My needs are relatively simple, but I do expect quality results. The software and machine are capable of so much more than I will ever need or use.

Ordered and received two weeks later. Was easy enough to put together, mostly just screws and plugging in. Software was already installed and is easy to figure out. Looking forward to figuring out this machine to get the most out of it. If you want an engraving machine that can engrave metals (we are using for jewelry) this is the machine you want. Compared to other USA machines this chinese import is great quality and easy to use at a quarter of the price. If you are on the fence and are a little tech savy I would suggest purchasing it.

I highly recommend Triumph Lasers.

Again your customer service is awesome thank you.

Thank you for your assistance! We are using the software that came with computer. Issue has been resolved!Thank you for the great advice for next time, and for such a fast response!

It’ s always nice to make business with a company who cares about their customers even after the deal is done.That is why I recommended Triumph to one of my friends, who also bought a machine from you.

High quality hardware, shipped on time, very accurate and precise engraving quality, very versatile, very easy to set up, and so far very reliable. I am floored with the capability I got for the price.

Good quality laser, decent software & manuals in English. Would buy again A+

Great product, always was in touch, super fast, perfect seller

Excellent seller, but DHL is the worst carrier (at least in the U.S.)

Fast shipping(for DHL). Great communication by seller! Highly recommended!

Great seller, super service, very nice product, fast delivery, A+ Very happy!

Laser engraver works great and just as described. Quick delivery. A+ seller!!

Very fast and communicated well!

I have my Fiber laser, excellent machine, good construction A +++ I recommend it

Great product well packaged

Great seller, easy and smooth. Laser machine works great. Good job!!

Very good product and was easy to get it !!!

Thank you, machine looks very nice; everyone is excited for the new machine

Thank you very much. It’s been a pleasure doing business with you.

Just made a test run and machine works fine. Very pleased so far.

I am very satisfied with the quality of the marking this laser produces and the speed/ease of setup. We have a machine shop and we use it to laser mark our parts after we machine them. We typically engrave each part with a number for assembly purposes. The cost savings alone vs machining the numbers will pay for the machine. It pretty much marks everything we machine except white plastics. It will mark anodized aluminum, stainless steels, PEEK, Ultem, Polycarb with ease. The software included, called EZ Cad, is surprisingly easy to use and powerful. I used to run a Trumpf Vectormark at my last job and this little guy blows it out of the water for setup/quick use. We have one job which is an electro-mechanical assembly where we use the variable text via remote input to program the serial number of the assembly and mark the serial number on the exterior of the part. That alone saved us hours of effort and another station as well as taking the human error out (the SN gets programmed into the memory of the assembly and then sent to the laser so there’s no chance of mixup between stations). I didn’t have any of the spyware/virus issues as the other user (I did scan it). It came with Windows 7 ultimate and is a legitimate copy. There is a notice on the desktop that says not to install antivirus. My thoughts are this: The PC used is an Athlon II vintage 2007-2008. With the AV running and the laser I don’t know if it has enough oomph to run it. It is definitely fast enough to run the laser itself but the both put together is why I am guessing on the message. I did run the laser with a laptop that has windows defender and it appears to work just fine. That laptop was a MacBook Pro 2012 model running on BootCamp. Not the slowest but definitely not the fastest. I had a few tech support questions and David was extremely helpful in responding to emails. I would highly recommend this product for it’s value and support.

High quality hardware, shipped on time, very accurate and precise engraving quality, very versatile, very easy to set up, and so far very reliable. I am floored with the capability I got for the price. My only complaint is that the company is difficult to get ahold of. I was only able to communicate with them by email on amazon. No phone numbers and it is apparent that they don’t communicate in english very well.

We ordered this laser to mark parts for our company. The seller provided me with tracking info for the shipment when requested. Received the laser two days early. Very Impressed with the quality. Very well built. Having not used one before I contacted the seller for help and was up and running. Beautiful marking and easy to use. Can’t beat the price. Reliable seller. No worries here!

We are incredibly pleased with this purchase. The units we already have in use from Germany & US do not compare to the function of this unit. Seller has a loyal customer with us. We hope the machine maintains its perfect performance as we hope to acquire more equipment from this excellent seller.

We received the laser in less than 1 week, even with bad weather at the time. Everything has went smooth with the setup. The system is easy to use and David has been very quick and helpful answering questions (on my lack of knowledge). Thank you!